1. Introduction
GigisTours (“we”, “our” or “the Company”), based in Medellín, Colombia, operates the website www.gigistours.com (hereinafter, the “Website”) and is dedicated to providing tourism services and travel experiences. We are committed to protecting the privacy and security of the personal data of our users, clients, and visitors (hereinafter, “you” or “the User”), in accordance with Colombian legislation, in particular Law 1581 of 2012 and Decree 1377 of 2013.

This Privacy Policy describes how we collect, use, store, protect, and generally process your personal information when you:

• Visit our Website.

• Book or purchase our services.

• Interact with us through our communication channels, including WhatsApp.

By accessing and using our services, you agree to the terms of this Policy. If you do not agree, we recommend that you do not provide your personal data or use our services.

2. Information We Collect
We collect and process the following types of personal data:

2.1. Data provided directly by you:

• Contact Information: Full name, email address, phone number (including WhatsApp), physical address.

• Booking Information: Tour dates, number of participants, special preferences (dietary needs, accessibility, etc.).

• Payment Data: Information necessary to process transactions (we do not store credit card data; this is managed by secure payment providers).

2.2. Data collected automatically:

• Technical Data: IP address, browser type, device used, pages visited, and time spent interacting with the Website (through cookies and similar technologies). Please refer to our Cookie Policy for more details.